Privacy Policy
We believe in transparency, from our village-made products to how we handle your data. This policy explains our practices in clear, simple terms.
This Privacy Policy explains how Authentic Urban ("we", "us", or "our") collects, uses, and protects your information when you use our website and services. Our commitment to authenticity extends to every aspect of our business, including data privacy.
By using our website and services, you agree to the collection and use of information as described in this policy. We primarily collect information to:
- Provide authentic village-made products
- Ensure quality through video verification
- Maintain farm-to-table transparency
Information We Collect
To provide our services and ensure product authenticity, we collect the following information:
Order Information
Name, delivery address, contact details, and product preferences
Payment Information
Payment method details, securely processed through our trusted partners
Video Verification
Production process recordings for quality assurance and transparency
Usage Information
Website interactions, preferences, and feedback
How We Use Your Information
We use your information responsibly and transparently to provide our village-made products and services:
Primary Uses
Process and fulfill your orders for authentic village-made products
Provide order status and delivery updates
Verify product quality through our video verification system
Communicate important product and service updates
Additional Uses
Improve our products and services based on feedback
Maintain quality standards through batch tracking
Ensure transparency in our farm-to-table process
Protect against fraudulent transactions
Information Security
We implement strong security measures to protect your information:
Data Protection
Your personal and payment information is encrypted and secured using industry-standard protocols
Video Verification Security
Production verification videos are securely stored and accessible only to authorized personnel
Access Control
Strict access controls ensure your information is only accessed by authorized personnel
Data Retention
We keep your data only for as long as necessary to provide our services and comply with legal requirements
Information Sharing
We share your information only with trusted partners necessary to provide our services:
Service Providers
We work with trusted delivery partners, payment processors, and quality verification teams who help us provide our services. These partners are bound by strict confidentiality agreements.
Legal Requirements
We may share information if required by law, to protect rights, or to ensure safety. We'll notify you unless legally prohibited.
Your Rights
You have several rights regarding your personal information:
Access Your Data
Request a copy of your personal information and order history
Update Information
Correct or update your personal information at any time
Video Verification Access
View product verification videos related to your orders
Delete Account
Request deletion of your account and associated data
Contact & Support
We're here to help with any questions about your privacy and data:
Support Hours
We respond to privacy inquiries within 24-48 hours, Monday through Friday
Cookie Policy
We use cookies to improve your experience and our services:
Essential Cookies
Required for basic website functionality, security, and your shopping experience
Analytics Cookies
Help us understand how visitors use our site to improve our services
Policy Updates
We may update this privacy policy from time to time to reflect changes in our practices or for legal reasons.
Update Notifications
We'll notify you of any significant changes to this policy through our website or email. Continued use of our services after changes indicates your acceptance of the updated policy.
Have questions about our privacy practices?
Our team is here to help ensure transparency in everything we do.
Contact Privacy Team