Last Updated: February 07, 2025

Privacy Policy

We believe in transparency, from our village-made products to how we handle your data. This policy explains our practices in clear, simple terms.

This Privacy Policy explains how Authentic Urban ("we", "us", or "our") collects, uses, and protects your information when you use our website and services. Our commitment to authenticity extends to every aspect of our business, including data privacy.

By using our website and services, you agree to the collection and use of information as described in this policy. We primarily collect information to:

  • Provide authentic village-made products
  • Ensure quality through video verification
  • Maintain farm-to-table transparency

Information We Collect

To provide our services and ensure product authenticity, we collect the following information:

Order Information

Name, delivery address, contact details, and product preferences

Payment Information

Payment method details, securely processed through our trusted partners

Video Verification

Production process recordings for quality assurance and transparency

Usage Information

Website interactions, preferences, and feedback

How We Use Your Information

We use your information responsibly and transparently to provide our village-made products and services:

Primary Uses

Process and fulfill your orders for authentic village-made products

Provide order status and delivery updates

Verify product quality through our video verification system

Communicate important product and service updates

Additional Uses

Improve our products and services based on feedback

Maintain quality standards through batch tracking

Ensure transparency in our farm-to-table process

Protect against fraudulent transactions

Information Security

We implement strong security measures to protect your information:

Data Protection

Your personal and payment information is encrypted and secured using industry-standard protocols

Video Verification Security

Production verification videos are securely stored and accessible only to authorized personnel

Access Control

Strict access controls ensure your information is only accessed by authorized personnel

Data Retention

We keep your data only for as long as necessary to provide our services and comply with legal requirements

Information Sharing

We share your information only with trusted partners necessary to provide our services:

Service Providers

We work with trusted delivery partners, payment processors, and quality verification teams who help us provide our services. These partners are bound by strict confidentiality agreements.

Legal Requirements

We may share information if required by law, to protect rights, or to ensure safety. We'll notify you unless legally prohibited.

Your Rights

You have several rights regarding your personal information:

Access Your Data

Request a copy of your personal information and order history

Update Information

Correct or update your personal information at any time

Video Verification Access

View product verification videos related to your orders

Delete Account

Request deletion of your account and associated data

Contact & Support

We're here to help with any questions about your privacy and data:

Email Us

Send your questions to [email protected]

Support Hours

We respond to privacy inquiries within 24-48 hours, Monday through Friday

Cookie Policy

We use cookies to improve your experience and our services:

Essential Cookies

Required for basic website functionality, security, and your shopping experience

Analytics Cookies

Help us understand how visitors use our site to improve our services

Policy Updates

We may update this privacy policy from time to time to reflect changes in our practices or for legal reasons.

Update Notifications

We'll notify you of any significant changes to this policy through our website or email. Continued use of our services after changes indicates your acceptance of the updated policy.

Have questions about our privacy practices?

Our team is here to help ensure transparency in everything we do.

Contact Privacy Team