Terms & Conditions
Please read these terms carefully before using our services. These terms govern your use of our website and purchase of village-made products.
Basic Terms
By accessing or using Authentic Urban's services, you agree to these terms and conditions.
Agreement to Terms
By accessing our website or making a purchase, you confirm that:
- You have read and understood these terms
- You are at least 18 years of age
- You have the legal capacity to enter into contracts
User Eligibility
To use our services, you must meet the following criteria:
- Be a resident of India or eligible shipping country
- Provide accurate and complete information
- Maintain the security of your account
Product & Service Terms
Our commitment to authentic village-made products and transparent verification system
Video Verification System
Our video verification system ensures product authenticity:
- Each product batch includes verified production footage
- Videos are unedited and show actual production process
- Verification codes are unique to each batch
Quality Standards
All products must meet our strict quality standards:
- Traditional production methods
- Quality testing at multiple stages
- Compliance with food safety standards
User Conduct
Guidelines for using our platform responsibly
Acceptable Use
When using our platform, you agree to:
- Provide accurate account information
- Use the platform for lawful purposes only
- Respect other users and our village producers
Prohibited Activities
The following activities are strictly prohibited:
- Unauthorized use of verification content
- Sharing account credentials
- Any form of fraudulent activity
Intellectual Property
Protection of our content, trademarks, and user-generated materials
Copyright & Trademarks
All content on our platform is protected:
- Website content and design elements
- Product verification videos and images
- Authentic Urban brand and logos
User Content
Regarding content you share on our platform:
- You retain ownership of your content
- We may use reviews and feedback for marketing
- Content must not infringe others' rights
Privacy & Data
How we collect, use, and protect your information
Data Collection
We collect and process the following information:
- Account and profile information
- Order and transaction details
- Usage and interaction data
Data Protection
We protect your data through:
- Secure encryption protocols
- Regular security audits
- Strict access controls
Liability & Disclaimers
Understanding our limitations and warranties
Limited Liability
Please note the following limitations:
- We are not liable for indirect damages
- Maximum liability limited to purchase amount
- Force majeure events are excluded
Product Warranties
Our commitment to product quality:
- Authenticity guarantee for all products
- Quality assurance through video verification
- Compliance with food safety regulations
Dispute Resolution
How we handle disagreements and legal matters
Governing Law
Legal framework for our operations:
- Terms governed by Indian law
- Jurisdiction in Mumbai, Maharashtra
- Compliance with consumer protection laws
Dispute Process
Steps for resolving disputes:
- Initial resolution through customer support
- Mediation if needed
- Legal proceedings as last resort
Have questions about our terms?
Our support team is here to help clarify any points